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Resolving Complaints of Consumers

As per the information received from the National Consumer Helpline (NCH), the details of grievances registered and resolved for the last two financial years and the current year is as under:


  April 2017-March 2018 April 2018-March 2019 April2019 and May2019
Mode Complaints Complaints Complaints Complaints Complaints Complaint
  Registered resolved Registered resolved** Registered resolved**
Web 128737 95,456 147661 93981 29192 15937
NCH 2029 1326 5459 3873 8960 4743
UMA NA NA 9621 6311 3216 1724


  • UMANG App grievances are handled by NCH from 15th Nov 2018 onwards.


  • Grievances of March 2019, April 2019 & May 2019 are still ‘in progress’.



The grievances registered at NCH are taken up with the concerned company / agency etc. for disposal. The Companies are given a time of two months to resolve the grievances.


This information was given in a written reply  in Rajya Sabha today.





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